For its machineries and plants,
GIMTEF is able to promptly act at every client's request of help at his premises. Qualified GIMTEF technicians car do rapid reparation or improvement operations even thanks to the materials used during the construction that come from the most important companies and that can be found all over the world.
On GIMTEF plants is available, upon request, the technical assistance at distance called "Teleservice" that allows to be connected to GIMTEF assistance department directly from the supervision system that is in the production line.

During the connection, GIMTEF's technicians can directly analyse and solve the problems indicated or do the right modifications to the software in order to accomplish further client's requests or needs. All this, in most of cases, without even going in the client's factory. In this way, the assistance time is reduced as much as possible with advantages to production.s